Reference

Our Terms, Your Rights at rr899

Everything that governs your account on rr899 — from how we handle your data to what happens when you contact support — is set out here clearly.

Jurisdiction-aware termsDANA, OVO, GoPay account contextData retention policyAccount security standardsIndonesia-eligible regions
rr899 Our Terms, Your Rights at rr899
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or you want to request a change to stored data, our support team handles policy queries directly. We route legal-topic messages separately from general account help so your request reaches the right person without delay.

Live Chat Open the live chat icon from any page inside your account. Select the policy or legal topic option and your message goes directly to our compliance-aware support staff.
Email Support Send a written request to our support email for data-access queries, policy clarifications or account-deletion requests. We respond to legal-topic emails with written confirmation.
Account Help Centre The Help Centre inside your rr899 account lists the specific steps for common legal requests — wallet data queries, profile corrections and regional eligibility checks are all covered there.
ACCOUNT SECURITY STANDARDS

How rr899 Handles Data, Cookies and Account Access

Our security and data practices are built around your account, not around generic industry defaults. Here is what we actually do across the four areas that matter most to eligible Indonesia account holders.

Data Handling We collect only what is needed to run your account — name, contact detail and wallet identifiers like your DANA or OVO reference. Nothing is sold to third parties.
Cookies and Session Data Session cookies keep you logged in during your visit. Preference cookies remember your lobby layout. You can clear both through your browser settings at any point without losing account data.
Account Security Login requires your registered email and a one-time password sent to your verified contact. If a new device tries to access your account, we trigger an additional OTP step automatically.
Data Retention and Deletion Your account data is kept while your account is active. Once you request deletion through support, we process it within the timeframe required by applicable regulation and confirm it in writing.

Common Questions About Our Legal Terms

These are the questions we receive most often about policy, account rights and data on rr899. Each answer reflects how we actually operate — not a copy of a generic template.

Yes. When you add DANA, OVO or GoPay to your account and complete a transaction, the terms on this page apply to that activity and to your account profile as a whole.

You can request your account data through live chat or email support. We identify your profile, confirm ownership via OTP, and provide the data summary in a written response.

Wallet identifiers linked to your account are removed once deletion is confirmed. We retain only what applicable regulation requires us to keep, and we tell you exactly what that is.

We update this page and note the revision date at the top. Continuing to use your account after a change is posted counts as acceptance of the updated terms.

Access depends on local law in your specific region. We do not override local regulation — if access is not permitted where you are, these terms do not create a right to use the platform.

Contact us immediately via live chat and select the security or data-dispute option. We log the report, verify your identity via OTP, and investigate within our stated response window.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.